Refund, Returns & Exchanges of ZAT Fashion

Our Refund, Returns & Exchanges Policy:

We take pride in the quality of our products and want you to be satisfied with your purchase. If you receive a product that is damaged during shipping or has any manufacturing defects, we will gladly provide a refund or exchange within 7 days of purchase.

To initiate a return, please contact our customer service team at support@zatfashion.com with your name, order number, and a photo of the damaged item. We may ask you to provide additional information or photos to help us evaluate the damage.

Please note that we cannot accept returns for items that have been used, washed, or altered in any way. The product must be in its original condition with all tags attached. We also cannot accept returns for damage caused by improper handling or storage after delivery.

If you are returning an item for a refund, please ensure that the tag is still in its original position and has not been removed or tampered with. We reserve the right to refuse any refunds if the tag has been removed or is not in its original position.

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original method of payment, unless otherwise requested.

We appreciate your understanding and cooperation in following our refund policy. If you have any questions or concerns, please do not hesitate to contact us.

Shipping and Handling Problems of Damaged Products

At ZAT Fashion, we stand behind the quality of our products and services. We understand that sometimes items may arrive damaged due to shipping or handling, or with missing or damaged tags. In such cases, we are happy to provide a refund or exchange in accordance with the following policy:

Products Damage: If your item arrives damaged, please contact us within 7 days of receipt with a photo of the item and details of the damage. We will review your claim and, if approved, provide a full refund or exchange at no additional cost to you.

Packing Damage: If your item arrives with packaging damage, which has caused damage to the item itself, please contact us within 3 days of receipt with a photo of the item and details of the damage. We will review your claim and, if approved, provide a full refund or exchange at no additional cost to you.

Tag Damage: If your item arrives with a damaged tag, please contact us within 7 days of receipt with a photo of the item and details of the damage. We may require the original tags to be attached or intact in order to process a return or exchange.

Please note that items must be returned in their original condition and packaging, and with all tags attached, in order to be eligible for a refund or exchange. Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is being returned due to our error.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. We value your business and will do everything we can to ensure your satisfaction with our products and services.

Eligibility of Product Refund or Eligibility of Refund:

Customers are eligible for refunds within 7 days from the date of purchase. To be eligible for a refund, the item must be unused and in its original packaging.

Timeframe for Refunds:

Once we receive your returned item, we will process your refund within 12-15 business days. Please note that the timeframe for the refund to appear in your account may vary depending on your bank or credit card company.

Refund Method:

Refunds will be issued in the same form of payment used for the initial transaction. If you paid by credit card, the refund will be credited back to your credit card. If you paid by PayPal, the refund will be credited back to your PayPal account.

Return Shipping Costs:

Customers are responsible for paying their own return shipping costs. We will only cover the return shipping costs if the item received is defective or damaged.

Restocking Fees:

There will be no restocking fees charged for returned items.

Conditions for Returns:

The item must be in unused condition and in its original packaging. We reserve the right to refuse any returns if the item has been used or damaged by the customer.

Refunds for Defective/Damaged Items:

If the item received is defective or damaged, please contact us immediately. We will either replace the item or issue a full refund.

Exchange Policy:

We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the item and place a new order.

International Returns:

We accept international returns, but customers are responsible for all return shipping costs.

Exceptions:

There are no exceptions to our refund and return policy.

Communication:

We will communicate with customers throughout the return process to keep them informed of the status of their return.

Return Process:

To initiate a return, please contact our customer service team for instructions. Once we receive your return request, we will provide you with a return shipping label. Please ensure that the item is securely packaged and shipped back to us.

Timeframe for Processing Returns:

Once we receive your returned item, it will take 12-15 business days to process the return.

Refunds for Shipping Costs:

We will only cover the return shipping costs if the item received is defective or damaged.

Final Sale Items:

All final sale items are non-returnable and non-refundable.

International Shipping:

We offer international shipping, but customers are responsible for any customs fees or taxes that may apply.

Customer Service:

Our customer service team is available to assist customers with any questions or concerns they may have.

Partial Refunds:

If only part of an order is returned, a partial refund will be issued for the returned item(s).

Gift Returns:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Restocking Fee:

There will be no restocking fee charged for returned items.

Return Shipping Labels:

We will provide a return shipping label for all eligible returns.

Refunds During Sales/Promotions:

Refunds during sales or promotions will be issued at the discounted price paid.

Returns for Pre-Order Items:

Pre-order items may be returned within 7 days from the date of purchase if they meet our eligibility requirements.

Refunds for Original Shipping Costs:

We do not refund the original shipping costs unless the item received is defective or damaged.

Handling Returns for Damaged/Defective Items:

If the item received is damaged or defective, please contact us immediately. We may request photographic evidence to process the return.

Refund Processing Time:

Once we receive your returned item, it will take 12-15 business days to process the refund.

Exchange Processing Time:

We do not offer exchanges at this time.

Communication During the Return Process:

We will communicate with customers throughout the return process to keep them informed of the status of their return.

Refunds for Bundled Items:

If an item was purchased as part of a bundle or package deal, the entire bundle must be returned to qualify for a refund.

Return Shipping Instructions:

Customers must follow the return shipping instructions provided by our customer service team to ensure that the return is processed correctly.

Exceptions for Final Sale Items:

All final sale items are non-returnable and non-refundable.

Return Policy for International Customers:

International customers are eligible for returns, but they are responsible for all return shipping costs.

Handling Returns for Lost Packages:

If your package is lost in transit

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@zatfashion.com.

To start a return, you can contact us at info@zatfashion.com. Please note that returns will need to be sent to the following address: contact return@zatfashion.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@zatfashion.com.

Contact US:

To start a return, you can contact us at info@zatfashion.com. Please note that returns will need to be sent to the following address: contact return@zatfashion.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zatfashion.com.